Once you’ve sent your items back to us, you should receive your refund within 7 working days of it reaching our warehouse. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email support@balibo.co so we can investigate this for you.
You can return any eligible item within 14 days of receiving your order. Items must be:
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Unworn, unwashed, and in original condition
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With tags still attached and no need to be on the original packaging
Please note: Final sale items, gift cards, and personalized items are not returnable.
RETURN POLICY
- 1.º To start your return, contact your support team - support@balibo.co (you’ll need your order number handy).
- 2.º Choose the items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
- 3.º Select your chosen shipping carrier. All return and exchange shipments must be paid for by the customer.
- 4.º Print your return label and attach to the outside of your parcel. Don't forget to email us with the tracking details
- 5.º Done! After we receive the package, we will proceed the exchange or refund!
EXCHANGES
Need a different size or color? No problem! You can request an exchange within the same 14-day window.
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Customers are responsible for shipping the original item back to us.
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We will cover the cost of shipping the exchanged item back to you (once per order).
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Exchanges are processed once we receive and inspect the original item.
To start an exchange, just email us at support@balibo.co with your order number and the new size/color you’d like.
SHIPPING RESPONSIBILITY
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All return and exchange shipments must be paid for by the customer.
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We strongly recommend using a trackable shipping method.
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We are not responsible for lost or damaged return shipments.
Still have questions? Reach out to us anytime at support@balibo.co — we’re happy to help!