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RETURN POLICY

If you’re looking to return your order , please check out our policy, we’re here to help! We offer free returns within 14 days of purchase. You can return your product for the same product.

 

We can do returns, but unfortunately we don’t support refunds. Should you want to submit a new order, you will be liable for the costs of the new order.

 

Please note our following return policy:

  • Lost Orders Policy - For packages lost in transit, please get in touch (support@balibo.co) with us within 14 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.
  • Defective or damaged products - If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products. Should you want to submit a new order, we will cover the costs of the new order within 14 days. 

 

Any other reasons are not accepted for a return. 

 

Importante Information:

  • It can take within 14 days until you receive the product replacement.
  • The damaged item or defective is not need to be return
    Any questions please contact us: support@balibo.co

    SHIPPING

    FREE SHIPPING ORDERS ABOVE 100€

    Plus, no import duties or customs charges/taxes.

    ALL EUROPE: 5 - 8 (Business Days)

    UNITED KINGDOM: 4 - 7 (Business Days)

    CANADA & USA: 4 - 7 (Business Days)

    NEW ZEALAND & AUSTRALIA: 4 - 8 (Business Days)

    BRAZIL: 6 - 10 (Business Days)

    JAPAN: 5 - 11 (Business Days)

    SINGAPORE: 6 - 7 (Business Days)

    REST OF THE WORLD: 5 - 15 (Business Days)