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RETURN AND REFUND POLICY

We want you to love every piece you wear from us! But if something isn’t quite right, we’re happy to help with returns or exchanges.

REFUND POLICY

Once you’ve sent your items back to us, you should receive your refund within 7 working days of it reaching our warehouse. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email support@balibo.co so we can investigate this for you.

You can return any eligible item within 14 days of receiving your order. Items must be:

  • Unworn, unwashed, and in original condition

  • With tags still attached and  no need to be on the original packaging

Please note: Final sale items, gift cards, and personalized items are not returnable.

 

RETURN POLICY

For all international times, please allow up to 14 days for your package to reach us, then a further 14 working days for refunds to be processed. Unfortunately at this moment we are not able to offer free returns for our international customers, but this is something we hope to offer in the future! 



EXCHANGES

Need a different size or color? No problem! You can request an exchange within the same 14-day window.

  • Customers are responsible for shipping the original item back to us.

  • We will cover the cost of shipping the exchanged item back to you (once per order).

  • Exchanges are processed once we receive and inspect the original item.

To start an exchange, just email us at support@balibo.co with your order number and the new size/color you’d like.

 

SHIPPING RESPONSIBILITY

  • All return and exchange shipments must be paid for by the customer.

  • We strongly recommend using a trackable shipping method.

  • We are not responsible for lost or damaged return shipments.

 

Still have questions? Reach out to us anytime at support@balibo.co — we’re happy to help!

WORLDWIDE SHIPPING

How long will it take to receive my order?

- Europe (4-6 days business days) FREE

- North America (4-6 days business days) FREE

- Australia  (4-6 days business days) FREE

- Worldwide Shipping (4-8 days business days) €5
 

Orders are shipped Monday to Friday. Please allow up to 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods. 

No import duties or customs charges/taxes.

 

Where do you ship from?

All the international orders are shipped from the Portugal.

 

Can I combine the shipping on my orders?

Unfortunately we are unable to combine the shipping on any orders.

CONTACT US

support@balibo.co

HOW TO ACCESS WEBSITE

To enter our site, you need to sign up on the waitlist using your email. Afterward, we will provide information on our exclusive release, accessible only with a password sent to your email.